we should give refugees golden ipods
Fantastic! Now get to changing the world Django!!
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This is a very western approach to a very Ugandan problem. A trivial amount of money (for a Westerner) could have saved a lot of time and pain.
You can pay the customs fees and local taxes yourself if you're shipping with Fedex/UPS, it's just a checkbox if you have an actual account with them.
Also you can certainly ship batteries via UPU network (Australian Post) but there are strict packaging rules you need to follow[1].
You don't really go into any detail as to why they didn't accept your package. Did you attach properly filled out CN23 label?
[1] https://auspost.com.au/content/dam/auspost_corp/media/docume...