Just happens that these very-lesser-paid workers are usually Indian, Filipino and Moroccan, I guess. And if a company goes this route, they're most likely significantly cutting costs at the expense of the provided service

It’s not their race, it’s that they are completely removed from the business context, given simple resolution scripts and little power to escalate out of their call center.

When you hear the accent, you know it’s likely the business has done this, unfortunately.

Indian tech support works just fine when it’s more integrated with Indian engineering and product ownership, as support in the US would be with an American company.

Indeed, why is it relevant? We should ask companies like Amazon, because they're the ones who choose to outsource customer support to India specifically 99% of the time.

Yes.

westerners are loaded with the context that much work is outsourced to india for profit purposes. is indian a race? if it isnt a race, why are you making this about race?