Yes, this struck me as rather odd and unprofessional too. Do you really want to depend on a company where customer facing representatives can’t handle people being upset? Especially when to company has just announced changes that limit what users can do with their products.

The older I get the less I want to deal with companies that act like primadonnas and the technologies they make. This is also why I don’t do phone apps: your market access is 100% controlled by two companies that can wipe out your business overnight.

Imagine having to work with these people professionally. With real money involved. While probably not as high risk as mobile development, their customer representatives seem like real primadonnas. You’ll be happier without these people in your life.

Seems we have an awful lot of snowflakes in the corporate tech world the last couple years. Can’t take criticism, can’t handle basic questioning of their operation …

Yeah that was hilarious, pretty much instantly closed the tab when I read that.

Oh please mister, won't you please think of the little billion dollar corporation's feelings? They're only poor corporations with nothing to their names but their billion dollar businesses! Won't you think of the starving corporations?!

> Answering the actual question seems not a high priority

This is a clear sign of propaganda and bullshitting by them. Because answering the actual question would be easy, unless you deliberately want to harass linux users. Perhaps a Barbara Streisand effect kicks in, because people are now sharpening their ears and eyes as to why they harass linux users specifically.

I also have to admit that while my main operating system is linux, on my left side I have a windows computer too. I found this approach more practical, even though I think Linux is far superior to windows. This abuse by private entities to try to force everyone to use winows, is anonying to no ends though.

Some people, including the management of most big corporations, claim that verbal insults, which do no actual physical harm to anyone, are "unacceptable abusive behavior", while the actions that do physical harm to others, e.g. by tricking or forcing them to pay an extra part of their hard-earned money for things that should not have been paid, because they had already been paid in another form, instead of using that money for worthy purposes, are not "unacceptable abusive behavior".

Obviously, I believe that a decision like that made by AMD now is a much more "unacceptable abusive behavior" than any kind of verbal insult ever known to mankind.

This kind of decision is a masked price rise of the AMD FPGAs that applies only to small businesses and individuals, while the big quasi-monopolistic companies are not affected, which will make competing with them even more difficult.

What annoys me most about this kind of policies aimed to hurt small businesses and individuals and favor big companies, which have become more and more frequent, is that in most cases they do not provide any financial benefit whatsoever to the company that enacts them, because they limit competition not in the market where that company activates, but in related markets.

However such policies are very beneficial for the entire class of people who are major shareholders, board members or executives in big companies, by ensuring that all markets are eventually dominated by few, which has happened especially after the end of the nineties of the past century, resulting in the current unhealthy economies of the Western countries and especially of USA.

This success of the quasi-monopolies has been caused by the lack of truly adequate consumer protection laws.

I don't know anything about this situation, but basic logic says if you want someone to give you free stuff, be nice to them.

It wouldn't surprise me if AMD is scaling back their free offerings due to the impact on support.

Probably a good thing I don't run a company, because I wouldn't put energy into responding to the kind of comments they're addressing. If you use a support channel the same way a teenager uses Reddit, you should count to ten and try again later.

That said, the tone and basic grammar of AMD's support rep isn't what I would've expected either.

They did answer the question, though:

> AMD expectation is that the BASIC tier licensing level is used for simple, entry‑level needs. While more advanced, production-based workflows are aligned with paid tiers.

In other words, they're saying hobbyists and beginners are on Windows anyway, and students can get a free version if they apply through the right channels. No more freebies.

AMD wants people to pay for their software. Instead of going "why are you bullying Linux users", AMD customers should probably be going "thank god the Windows version is still free (for now)"