alt Hacker NewsTo the best of my knowledge, the Indian support teams for AWS have all the same access their US/EU/etc. support teams have when it comes to escalation and communication avenues. Obviously real time communication is harder for them than the US counterparts speaking to teams in Seattle, but the same is true for a team in Ireland or Australia.
If you are building a follow-the-sun support organization for a technology company, would you really avoid building a support team in India? Seems like it's the country most likely to have a large enough number of people with the expertise and language skills to staff for the need, even if you were paying them the same as their US counterparts.
That’s my personal preference, to hire great remote employees around the world and treat them as first class as headquarters employees regardless of role.
I was just explaining the unfortunate correlation Indian support centers have with the business practice to minimize and alienate support.
I’m glad to hear that Indian AWS support is fully integrated.