Charles Babbage is smart, but either he lacks empathy to understand other people or he's just saying that deliberately for comedic effect.
Oh he definitely lacked empathy.
But things haven't improved much. Today we have "prompt engineers" whose only job is to input the right question in order to get the right answer.
It was early days... very early days. He didn't have the benefit of trying to help his (metaphorical) grandparents get their emails or worked under a manager who thinks 2023-era ChatGPT is only slightly less reliable than the Standard Model of Physics, if not slightly more.