Ah, I love when I'm a software engineer sitting for coffee in the morning, and I open up my tech newspaper to read some extremely overly verbose way of explaining to me like I was just born that yelling at floor staff doesn't change anything (this is actually not a product of modern society, you could yell at a soldier fighting against you and that also won't change anything). Had to stop after that second massive quote. Seriously, what? I thought this was going to be about managing the 1000 compliance settings in Azure and how that sucks.