> The card design only allowed for 24 characters, but some applicants had names longer than that. They raised the issue with the business team.

> The answer they've got was that since only a tiny percentage of people have names that long, rather than redesigning the card, those applications would simply be rejected.

Long names are a pain. This happened to me when I tried to open a bank account in Vietnam. Similarly bank tellers in China were always puzzled and needed to call supervisors when having to enter the information. Also airport auto gates frequently fail for me, and systems that want me to enter your full name in a form will reject my input more often than not. When I'm asked to sign my full name with my signature, it hardly fits and I need to write in tiny letters.

If I ever have children I'll name then with something short, with no special characters. Something like Tim, Kim, Leo... Otherwise they will always end up the edge case.