Lol. I went the NY DMV a month ago to exchange my out of state license. Even with an appointment, a preapproved application completed online, and all the correct paperwork I had to wait 2 hours.
My experiences with the CA DMV were similar. Only in IL have I had quick, easy visits to the DMV
I had an ok time with the NY DMV. I think it just depends on when you go. If less people would go when it was busy, I guess the reputation would be better, haha!
Usually dependent on the area and their population density. I know people who would drive out to more rural areas just to get a quicker DMV experience.
The whole taking appointments but still making you wait kills me a little inside though. There's a world where these processes could be so seamless.