alt Hacker NewsI agree with that common pattern but even without [current] AI there were ways to automate/improve the lowest tier: very often I don't find my basic questions in the typical corporation's FAQ.
I agree with that common pattern but even without [current] AI there were ways to automate/improve the lowest tier: very often I don't find my basic questions in the typical corporation's FAQ.
I usually assume, that it is, because they do not want to answer those basic questions or want to hide the answers. For example some shop. No answer found in the FAQ how refunds work. Instant sus.