Yeah, I was a little credulous about what Zuck said there too.

Like, if AI is so good, then it'll just eat away at those jobs and get asymptotically close to 100% of the calls. If it's not that good, then you've got to loop in the product people and figure out why everyone is having a hard time with whatever it is.

Generally, I'd say that calls are just another feedback channel for the product. One that FB has thus far been fine without consulting, so I can't imagine its contribution can be all that high. (Zuck also goes on to talk about the experiments they run on people with FB/Insta/WA, and woah, it is crazy unethical stuff he casually throws out there to Dwarkesh)

Still, to the point here: I'm still seeing Ai mostly as a tool/tech, not something that takes on an agency of it's own. We, the humans, are still the thing that says 'go/do/start', the prime movers (to borrow a long held and false bit of ancient physics). The AIs aren't initiating things, and it seems to a large extent, we're not going to want them to do so. Not out of a sense of doom or lack-of-greed, but simply as we're more interested in working at the edge of the fractal.