> And you don't think that this won't improve with better bots?

Actually, now that I think about it, yeah.

The whole purpose of the bots is to deflect you from talking to a human. For instance: Amazon's chatbot. It's gotten "better": now when I need assistance, it tries three times to deflect me from a person after it's already agreed to connect me to one.

Anything they'll allow the bot to do can probably can be done better by a customer facing webpage.