alt Hacker NewsThis reminds me how Klarna fired their a large part of their customer support department to replace it with ai, only to eventually realize they couldn't do the job primarily using ai and had to rehire a ton of people.
This reminds me how Klarna fired their a large part of their customer support department to replace it with ai, only to eventually realize they couldn't do the job primarily using ai and had to rehire a ton of people.
That might have been their story, but Klarna is struggling to maintain their runway at the moment and that may have been the bigger driver