We had a very unpleasant experience with AirBnB support when we stayed in a house that it turned out was infested by bats, which we discovered when we awoke to bats in the bedroom.

For anyone unaware, bat bites are so small they are not detectable, and sleeping in the same room as one is sufficient to be considered a rabies exposure.

When we reported this to the local health department while dropping off a captured bat for rabies testing, they said that previous guests had also made similar complaints about the same house.

So despite numerous guests complaining about rabies exposures, AirBnB went back and forth for nearly 6 months afterwards before finally granting a refund.