alt Hacker NewsI never call a customer service line unless the website doesn't work, but customer service robots try very hard to get me to hang up and go to the website.
It's super frustrating. These robots need to have an option like "I am technically savvy and I tried the website and it's broken."
Everyone would use that option.
Do you know why your isp asks you to unplug and plug your modem back in while on call, even if you insist you did that already? A surprising large number of people don’t even realize their modem isn’t even plugged in at all.