alt Hacker NewsNever worked in customer support huh? Sometimes the first thing you ever hear from a person is them cursing at you. Some people don't even greet you and act downright uncivilized, yelling, aggressive, assuming you not magically only know their problem without them telling you, no you also somehow caused it, on purpose, because you're evil. They haven't even given you a passing chance of helping them.
As someone who grew up in the EU I believe that human dignity is an fundamental right, and that treating a person in a support role with basic manners is in the spirit of that right.
I see, but this is unfortunately the rational behavior in many cases, as being nice will get you a sorry and a goodbye.
I have worked in places where customers expected some kind of service provided and the nastier behavior got rewarded the most.
While for some this behavior come naturally, I think there is also an element of conditioning to this behavior.
Also, people are not calling because evertyhing is great. Some level of frustration and anger must be expected in such a job. But my impressions is most companies don't train their workers to handle such scenarios.