If lived experience is the only bar of evidence you will consider, there are plenty of stories of fraud, corruption and anti-competitive behavior in industry that have hurt real people. Insurance (duh), devs who get shafted by Apple store policies or other entities without recourse to a human, outright scams and spam i.e. cryptodumps, every major game release that seems to either get delayed or released with show-stopping bugs, etc

EDIT: s/accept/consider