alt Hacker NewsOne interesting exercise is to identify all the situations in your life that are like this (reliant on other people who have no incentive to care, where you have limited recourse.) The list for your average person is probably fairly long: landlord, bank, CC issuer, Google, Apple, Amazon, power/water/sewer company, mechanic/plumber/HVAC/electrician/any trades you cannot do on your own, physical stores you rely on (Walmart, Target etc), cops/other officials you do not know, the list is infinite.
I think this is a large part of why people feel like they don't have control over their lives anymore: because they don't.
You really have to make a distinction between monopolies of control and the rest. If you can go to multiple shops, restaurants, etc, then you have selection as control. The troublesome ones here have a lot of lock-in, if you can just move towns, switch phone OSes, etc, then you've probably sacrificed quite a bit to avoid that lock-in.