Different people have different preferences.
I suspect a bunch of smaller manufacturers would have more success with their products if there was an easy way to try them out for a week or two. Buying hardware sight-unseen incurs a heavy risk penalty. Buying it after seeing it in a store for ten minutes is some reduction, but not a lot.
How many people would spend $250 on a split ergo ortho keyboard having never touched anything other than a laptop or maybe a mushy $12 pack-in included with their Dell at work?
What's the appropriate solution other than inflating the price even more to cover a generous return policy?
I might buy a Keyboard.io or a Moonlander... but there's a pretty high risk I won't love it. These things can be subtle: I quite like the X-Bows Knight I'm typing on now, and can't stand the Keychron Q10 which, by all rights, I ought to find about as comfortable.
Over the years I've gifted a few nice keyboards to people and their immediate response has often been "why didn't I get a proper mechanical keyboard sooner!"
They had only used cheap plastic or laptop keyboards until then and never saw a keyboard as a tool to invest in for their profession (which often required plenty of typing).
I'm not sure where you're based, but don't you have consumer protections that allow you to return goods you regret buying? I know that even in places with good return regulations, there are exceptions, but where I live, I could buy a monitor from Amazon to try it out, and if I don't like it, just return it within the 30 days and buy another one. I assumed it was like this in most of the western world? Maybe I'm a bit naive.
I know a bunch of people who do this for cloth shopping (which isn't a great idea considering everything else except themselves, obviously), where they don't know exactly what size will fit them, so they buy the same dress in 2-3 sizes, try them out at home then return the ones that didn't fit.
> a mushy $12 pack-in included with their Dell at work
For what they are, the standard Dell keyboards are quite nice.
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Once upon a time there were these places called “retail stores” where you could go look at actual products and even try them out before buying them.
Alas.