alt Hacker NewsTo paraphrase an old saying: Live by Big Tech, die by Big Tech.
After nearly 30 years as a loyal customer
I've heard others say this (and was a "loyal advocate" of Windows for around 2 decades myself), but the reality is they simply do not care. You are merely a single user out of several billion.
Many of the reps I’ve spoken to have suggested strange things
That almost sounds like some sort of AI, not a human. But if I were in your situation I'd be inclined to print out that response as evidence, and then actually go there physically to see what happens.
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I think we must have passed peak Apple this week or something…
I’ve had Clone Hero running badly on an ancient MacBook for my drums, so I decided to swap it out for an M1 Mini that was collecting dust on a shelf. I did a full erase, but I couldn’t get past its activation lock. At all.
This is a piece of hardware I purchased on my credit card, for my company, (luckily) linked to a phone number I control and an email address on a domain I can control, but Apple in their infinite wisdom are still locking me out of my own hardware because I don’t know the password the last employee used on the computer! I don’t want any data off it, thats gone, I just want the computer I spent money on to actually be usable!
I initiated a “recovery” process to unlock it (at Apples discretion?) and they’ve sent me an automated email saying the initial checks are passed and they will contact me again in 7 calendar days. Kafka-esque doesnt even begin to describe it. So for the next week I have to whistle Dixie!
I’ve been a massive Apple fanboy since I swore off Windows a couple of decades ago, giving them a decent high 6 figure spend over that time and influencing countless others to buy Apple devices. Well that very much ended this week & going forwards without Apple will be painful, but the message they sent me couldn’t have been any louder & clearer. The writing has been slowly creeping on to the wall for the last few years, between buckling to UK government pressure, the CSAM photo scanning nonsense, the absolute UI abomination of this new glass crap, this was my final straw.
I’m also going to be relaying their “message” very clearly and loudly now to any friend or family member considering another Apple device.
I’ve talked to apple support reps in the past. It’s absolutely not surprising to hear that there’s confusion. ISTR some aren’t actually direct Apple employees, so they don’t have access to certain information.
> I've heard others say this (and was a "loyal advocate" of Windows for around 2 decades myself), but the reality is they simply do not care. You are merely a single user out of several billion.
What changed your outlook? Did you get burned by Microsoft?
with this same logic, you don't want to know how much your government and your country cares about you. odds are even a lot lower for them.
This is why I don't use an os that depends on cloud functionality built into the os for much of its fuctionality. It's really stupid IMHO to depend on a closed system like this to store data.