I hope you get it back. I always had the mindset that if I am a paying customer that this type of situation is very unlikely. But you are literally a massive paying customer and you got hit. The truth is you are just a nobody even as a customer who has dumped thousands of dollars as a loyal supporter. Showing up on HackerNews is a positive thing as the only way to get any traction in these situations is either be famous and complain or your story going viral and someone with power seeing your plea. I worried about only having a physical copy of my family photos so started paying apple for some storage. This type of event worries me. Good reminder to have multiple backup solutions.