alt Hacker NewsI had Amazon close my old, almostt-unused account in Amazon-in-another-country because I dared to add a new payment method.
I proved them who I am, that the new payment method (virtual card from a well-known organization) is mine, everything.
After lots of back-forth I've been informed their decision is final.
I HAVE NOT BREACHED TOS. I wish I has a major law company behind me to force them to admit that.
Very happy it was my almost unused account, heavily went down with my purchases in mt main account (in my usual country of residence) as well.
And yes, I use login-with-companyName as sparingly as possible. We are not the users, we're beggars.
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Amazon expects you hire a consultant that is a buddy with the manager responsible for closing your account, and bribe them through that engagement to re-enable your account. They started doing that a decade ago with the mass-banning of legitimate sellers.
Emailing jeff@amazon rapidly solved the problem for me when I was in the exactly same situation.
Of course it'd have been nicer to tell them to fuck off, but living without Amazon would simply be far too inconvenient.
Honestly, good riddance. Just abandon that company and everything they touch.
And yet you keep paying money to this company. That is on you.
I am in a situation right now where Amazon delivered a fake product. Support suggested they can also try redelivery, and when I asked what if it happens again, they said it should not happen.
It happened - fake again. Now the customer support flow is: you upload images of the product (max. three), and the system approves the verification or rejects it, and then you have a way to contact customer care. System rejected. The trick is - they do not know why the rejection happened, they are not able to tell me, they are confirming the images are very clear and crisp, but they can't do anything to help me because the system leaves them with zero options to move forward - in fact, there is no further escalation matrix either. Nada!
The bank (credit card issuer) refused to raise the chargeback because "but the merchant 'delivered' the item". But it was fake, so? No, no, it "delivered" - that is what counts, so you have to sort it out with the merchant. But they are refusing any further help. You have to sort it out with them. And so on... in a loop.
Can I take them to court? Sure. It may take weeks, months, and maybe years, and even then, in the end (if I win), the court may just instruct them to refund and possibly (possibly!) compensate a trivial amount for legal expenses, which is never even remotely close to the actual legal expenses in this country's courts.
Just stonewalled. It almost feels Kafkaesque.