alt Hacker News> It's hard to empathize
I will empathize with you then and with your inability to empathize with the fact that people are different. Some people don't want to admit to themselves that this world is a wolf eat sheep world, trust that if you're a law abiding citizen, you shouldn't expect to be unfairly treated. Some people have more priorities and no time to dwell on harshness. They also would love it if everything just worked and you didn't need to spend 2 months of your life to configure things and always have to DIY everything.
They're not like me and I accept that. I will never use Apple & Google Cloud for my personal things. But I will empathize for those who get unfair treatement from these companies.
The whole meaning of a society is that we look out for each other, these big corpos have lost the plot, but I will not.
It is supposed to be : I buy a service from you, I did nothing wrong, please treat me fairly and do actually deliver on what I paid for.
That we don't trust them isn't how it's supposed to be, I wish I didn't have to do all of these things I do to keep away from big corpos, but this isn't how it is supposed to be. We're supposed to have the ability to trust each other in a society.
I qualified with "technically-inclined". You can't avoid seeing stories like this (about Apple and Google) on a monthly basis if you read tech websites. It is a known risk, which needs to be managed. Failing to manage it to this extent, while also writing tech books, is just baffling.
Apple is clearly in the wrong, and I'm certain that there are thousands of similar cases that are less public. The author is one of the best-positioned people to know and understand that. I'm sure they'll also get their account back, unlike many others.
(I can empathize with the difficult decision they'll face after that: do they continue to promote Apple, or try to reinvent their career somehow?)
"Looking out for each other", in this case, implies telling the people you care about to have backups, and helping them set up. I do that, a lot. I'd try to also help with this plea, if I had any pull with Apple.
I don't understand the sections of your comment with the word "supposed" in them. Supposed by who, and on what basis? What paid-for service are Apple not delivering? I assume they don't charge the author anymore.