> The problem is all these SaaS companies have cut costs so much that all their support has been reduced to useless offshore at best and at worst a chatbot.

Tremendous opportunity announcement!

If you are building a dev-focused SaaS, treat your support team exactly as they are: a key part of the product. Just like docs or developer experience, the support experience is critical.

Trouble is, it's hard to quantify the negative experience, though tracking word of mouth referrals or NPS scores can try.