alt Hacker News1. The whole point of developer time is to save user time; if a developer can do that then it's worth it.
2. If the in-house software doesn't decrease training time or support costs then there is something wrong there.
1. The whole point of developer time is to save user time; if a developer can do that then it's worth it.
2. If the in-house software doesn't decrease training time or support costs then there is something wrong there.
1. No. The point of having engineers is to build product and make you money. They cannot make you money if you waste their time on building internal apps that do not make you money.
There's no point in saving $20K on an SaaS app if you use $100K in developer time and miss out on $1M of potential revenue. We get paid the big bucks because we can make companies a lot of money.
2. Haaaa no, that's 100% not how that works. If you buy a SaaS product, the company made that product. They have documentation. They have training. You can hire people who have worked on that system before. If it goes down, they get paged.
If you write the tool, all of that is on you to do. If it goes down, you have to fix it. If it screwed up data, you have to fix it. Any time anyone has any questions? Guess what, you're the one they'll ask. All of that costs the company money, because you don't work for free. When you quit, the app is now useless and can't be fixed unless you did a lot of work beforehand.
It's best to think of DIY apps like those really really sticky noxious tarpits. It might look safe or easy to get into, but good luck getting out of them. You might end up at the bottom with the bones of everyone else who thought that DIYing it was a good idea.