"We know changes like this can raise questions, and we want to be clear about what this means for customers."
Proceeds to not be clear about what this means for customers.
As a former enterprise person, this clearly states “exiting growth cycle into low-staffing maintenance mode”; Salesforce must have bought them to kill a price-beating competitor to multi-year Salesforce PaaS contracts, same as Okta did with Auth0. Investors are typically-majority short-sighted and only care about growth-cycle revenue, so once they reached market saturation, they were ripe and duly reaped. So long, Heroku.
What's not to get? The product is being bumped down in terms of priority so they can focus on AI word salad solutions. They are waiting for enough customers to end their contracts before they discontinue the product altogether.
"sustaining engineering model"
ie, life support.. bit rot will set in, they are dead.
Was clear to me. If I was looking at using them, I wouldn’t. If I was already using them, I’d stop. They seem dedicated to supporting the slow extinction so it doesn’t have to be a fire drill exit, but how do you sleep at night knowing they’re playing with matches.
Oh, they're very clear, just not explicit.
Holy crap is this underselling how poorly this announcement is structured. Not only does it not provide clarity, it words things in such a way that it just begs more questions. “There are no changes for now”....
> including helping organizations build and deploy enterprise-grade AI in a secure and trusted way.
Baffling
If any Heroku customer is reading this and not immediately going "we need to move off Heroku ASAP" all future problems are their own fault.