> Joel Spolsky said (I'm paraphrasing) that everybody only uses 20% of a given program's features, but the problem is that everyone is using a different 20%, so you can't ship an "unbloated" version and expect it to still work for most people.

To me this is an argument for more apps that do less extremely well instead of a handful of apps that do everything poorly. There's nothing wrong with a tool that's honed for very specific user. They'll never hyperscale, but that's also fine.

Or then again maybe they can. Google Docs is plenty popular despite being closer to WordPad or TextEdit in terms of functionality than it is to MS Word.