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lazystaryesterday at 4:36 PM1 replyview on HN

> Granted one person can't know/do everything,

watch me try, at least.

> but large companies in particular seem allergic to granting you any visibility whatsoever. It's particularly annoying

If the blind spot is directly causing customer pain, find metrics that demonstrate the impact. If it ends up driving away your customers, then your company is securing itself to death.


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robocatyesterday at 6:35 PM

> customer pain > driving away your customers > company death

You are implying efficient market theory, which is bunk.

Example: Our banks have endless painful papercuts yet most of us don't change banks just because of one pain.

We each respond to our own complex of costs and benefits (or risks versus rewards).

Second example: I use an iPhone because I judge it to be more secure yet I'm constantly fighting the same bugs and misfeatures that seem to never get fixed/improved.

Your chain of reasoning is broken? Or is it your model of the world?

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