> This is a subthread of "I wonder why matrix isn't more widespread at this point".

Exactly. My point is that the question itself is misplaced. It reflects a consumer mindset, which makes sense when you are paying for a product, but feels out of place with open source projects built largely through voluntary effort.

However noble the foundation's mission sounds, the reality is that Matrix is a complex protocol sustained by people investing their time and energy because they care about it.

It will not magically solve every user problem. If something does not work for you, the constructive path is to help fix it or at least propose concrete improvements. Otherwise, choosing a proprietary solution is perfectly reasonable but expecting open source projects to behave like consumer products is out of place.