I think this decision is more defensive than "losing touch with their customers." The winds are shifting in other countries that are cracking down on social media use for children. Discord does not want to get caught in the shit storm of legal issues if they fail to comply. This is a proactive measure.
This is the real issue, and it's why just cancelling your discord subs and moving to stoat or etc isn't a solid long-term strategy. If KOSA passes in the us basically every platform will have to do something like this.
I think this is about "losing touch with their customers" and the need to IPO and make money from the customers.
The thing is, most of discords users are in countries which haven't yet passed laws that ban children from using apps like discord. If they were privacy focused they could do this only where the law requires it, like Australia.
Yeah, this really seems like it's our politicians screwing us. The older I get the more harmful politicians seem to be.
> this decision is more defensive
That is prioritizing internal politics over the realities of their product. The Discord userbase is young. And it serves a variety of use cases / the same account can be used to access open source communities, coordinate video game time with friends, interact professionally, and have a supercharged group chat for close IRL friends.
In other words, Discord is the app where maladjusted early 20-something leaked classified data to impress his teenage friends. https://www.washingtonpost.com/discord-leaks/
Any decision that isn't along the Apple's hard privacy stance lines, "we'll protect user privacy" is prioritizing the discomfort of that decision over the user base / use case.