True. I never used their return, but a lot of my newer ll bean stuff has had problems a couple years out, so I stopped buying from there. I feel like they’re using as an excuse to lower their quality.

(Jacket zipper just broke and the buttons that held the inside insulation of a jacket came off, shoe sole issues).

Yup. I've personally known people who, shamelessly, would get a Keurig from Costco, drink all the sample pods, and then exchange for a new one, repeatedly.