alt Hacker NewsKind-of makes sense. That's how businesses have been using KPIs for years. Subjecting employees to KPIs means they can create the circumstances that cause people to violate ethical constraints while at the same time the company can claim that they did not tell employees to do anything unethical.
KPIs are just plausible denyabily in a can.
Replies
amiga386 • yesterday at 10:37 AM
whynotminot • yesterday at 4:55 AM
Was just thinking that. “Working as designed”
wellf • yesterday at 5:44 AM
Sounds like something from a Wells Fargo senior management onboarding guide.
it's also a good opportunity to find yourself something that doesn't actually help the company. My unit has a 100% AI automated code review KPI. Nothing there says that the tool used for the review is any good, or that anyone pays attention to said automated review, but some L5 is going to get a nice bonus either way.
In my experience, KPIs that remain relevant and end up pushing people in the right direction are the exception. The unethical behavior doesn't even require a scheme, but it's often the natural result of narrowing what is considered important.If all I have to care about is this set of 4 numbers, everything else is someone else's problem.