Society only moves forward through the actions of a few whose behaviour is so out of the norm that we would consider it crazy. However, one must commend whatever organizational structure allows for this man’s reports to actually yield consequences. In the Bay Area, these will go nowhere.
Operation SNAP is a huge success; but it has issues - one being that it is implemented per police force which means the quality of input and response is hugely varied.
I've reported a few which have gone nowhere, because my local force is useless.
Like the George Bernard Shaw quote:
> The reasonable man adapts himself to the world: the unreasonable one persists in trying to adapt the world to himself. Therefore all progress depends on the unreasonable man.