Hey there Dave, Angelo from Railway here-

First off, super duper sorry. It's sometimes a good/bad thing if I can remember someones handle. ...and I specifically remember the support thread where we did have an outage before your demo :| - the number one goal for us is to deliver a great product. Number two is that we should never embarrass a user, outages do exactly that.

We just wrapped up the post mortem and that'll be published soon where it explains why the dashboard was reporting the state of the application incorrectly and would be more than happy to credit you for the impact to keep your business. That said, totally understand if two is way too much impact for your services.