I'm so disappointed about what happened to this industry. It's worse than I could have imagined.

The market is saturated with superficial solutions that look amazing at a glance but don't work at all in the medium or long term yet it doesn't matter at all; they don't even have an incentive to improve, ever, because the founder cashes out/exits before they need to worry about the stuff under the hood. Customer support is replaced by AI agents so nobody can feel the customer's pain anymore. Then investors find ways to financialize the product so that it doesn't depend on consumers anymore and can just tap into big contracts from big institutions... And yet they still spend big on ads, just to prevent new entrants from entering the market.

It reminds me of my time in crypto; the coins were sold as one thing but all the big well known projects barely had less than half of the features implemented (compared to what was advertised)... And 10 years in, most of those projects cashed out big time and still don't have the features promised. Many shut down completely. Doesn't matter. The whole thing existed and succeeded as a pure shell project.

Horrible industry. Do not participate.