> That said, you need to ask your account manager about (1) discounts in exchange for spend commitments, and (2) technical assistance.

Depending what precisely you mean by the second one, you may not even need an AM/support for that.

They won't help me use the platform, but they will still address issues with the platform. If you run into bugs, things not behaving how they're documented, or something that simply isn't exposed/available to customers they seem to be pretty good about getting it resolved regardless of your spend or support level.

(On my personal account with minimal spend, no AM, and no support... I've had engineers from the relevant teams email me directly after submitting a ticket for issues.)

So yeah, "if you know what you're doing" you probably don't even need the paid-for support.