Sorry to be that guy, but given how often Google has done this for lesser infringements (some reported here on HN), is anyone really "shocked" by the permabans?

The apparent shock around this sort of thing always feels like cope for the fact that we (myself included) understand the power imbalance between Google and its customers but don't want to admit it.

There's plenty of evidence at this point, and I feel like we should be using that emotional energy to actually do something about it (like switching providers for critical personal services, for example).