alt Hacker NewsWhile I see the point of limited capacity, it also shows that Google did not plan for rate limiting / throttling of high usage customers. This is ALWAYS the problem with flatrate pricing models. 2% of your customers burn 80+% of your capacity. Did see that in former times with DSL, not too long ago with mobile and now with AI subscriptions. If you want to provide a "good" service for all customers better implement (and not only write in your T&Cs) a fair usage model which (fairly) penalises heavy users.
Good on them that they want to provide a way to bring back customers on board that were burned / surprised by their move.
BUT: The industry is missing a significant long term revenue opportunity here. There obviously is latent demand and Claws have a great product market fit. Why on earth would you deactivate customers that show high usage? Inform them that you have another product (API keys) for them and maybe threaten with throttling. But don't throw them overboard! Find a solution that makes commercial sense for both sides (security from API bill shock for the customer / predictable token usage for the provider).
What we're seeing right now is the complete opposite. Ban customers that might even rely on their account. Feels like the accountants have won this round - but did not expect the PR backlash and possible Streisand effect...
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> Google did not plan for rate limiting / throttling of high usage customers
Antigravity has very low daily and weekly quotas unless you pay for their most expensive plan, so it means these people drop $200+ a month to run these bots, insanity
> Good on them that they want to provide a way to bring back customers on board that were burned / surprised by their move.
Are they though? Another comment (https://news.ycombinator.com/item?id=47116205) seems to indicate these people are all indefinitely suspended with no path to unsuspend them:
> [...] I must be transparent and inform you that, in accordance with Google’s policy, this situation falls under a zero tolerance policy, and we are unable to reverse the suspension. [...]
> it also shows that Google did not plan for rate limiting / throttling of high usage customers.
There is a (pretty generous and imo reasonable) request quota that reset every 24h
A fair usage model isn't some handwavey bullshit throttled quota buried in the ToS and marketed as "Unlimited." Its applying a realistic usage quota equally to everybody in the same payment tier that is spelled out right up front so that people know exactly what to expect.
The whole concept of service "abusers" is made up bullshit by companies that over promise, over sell and under deliver.
Yeah this is a massive fuckup on Google's part and they are taking it out on their customers as per usual.
It's not hard to define a quota system and enforce it. If the quota is too high then reduce the quota. If people are abusing the quota with automated requests then detect that and rate limit those users.
If I'm paying $200+ a month I should be able to saturate Google with requests. It's up to Google to enforce their policies via backpressure so that they don't get overloaded.
Then again this is the same company that suspended people's gmail because they sent too many emotes in YouTube chat. Sadge.