> will get a path for them to come back on

That's not what support has been telling their $250 a month customers.

we are unable to reverse the suspension [1]

I get the need to move fast to stabilise the service but similar to an outage it doesn't take much to put a banner on the support page to let customers know bans are temporary until they can come up with a better way of educating customers. Further more it doesn't much to instruct ban appeal teams to tell customers all bans are under review no matter what the reason is to buy them time to separate Claw bans from legitimate abuse bans that need to be upheld.

The fact that users are paying $250 for a service they can't use for at least the last 11 days kills any sympathy I had that Google needed "quickly shut off access", it's like they just sat on their hands until the social media storm hit flash-point.

After 11 days there still isn't even an official statement, just a panicked tweet from a dev likely also getting hammered on socials, goodness knows how long before accounts are restored and credits issued.

Even the original Google employee in the forum thread just ghosted everyone there after the initial "we're looking into it".

[1]: https://news.ycombinator.com/item?id=47116205