alt Hacker NewsIsn't that pretty much par for the course for these megacorps? Account gets banned as a disproportionate response to something minor, or in many cases for no explicable reason at all, and anyone without enough of a platform to do "bad PR escalation" via social media or traditional media gets to learn the hard way that their "customer service" is just a brick wall that can't or won't do anything about it.
Adopting a massive dependency on a single company is generally a mistake.
Replies
pixl97 • yesterday at 3:37 PM
Heh, how long before the few remaining companies left share their ban lists like casinos and you pretty much get blacklisted from the internet
You're not wrong but Google in particular paved the way for not doing support, or doing as little support as possible, and oftentimes things only get actioned if you generate enough clout on social media to attract a Google engineer's attention.
It's hard to avoid the massive dependencies, especially if you're starting small and moving fast, because something like Google Workspace or MS 360 or Slack is cost-competitive compared to spinning up your own internal stack of tooling. At least until it isn't, but hopefully your startup has grown enough by then that it can afford to address these concerns.