alt Hacker NewsI read this piece when it came out in 2022. Maybe it should be marked with "(2022)". Previous discussion https://news.ycombinator.com/item?id=33745146
I just want to add that in addition to peculiar web design, Japanese websites have a way of assuming architectures or usage patterns where servers need to sleep or do some kind of scheduled job, which is really weird for people used to sites that need to account for a range of timezones or 24/7 availability (unless there is a pre-announced downtime that exists as a one-off thing). I know at least three websites off the top of my head that go down for "maintenance" at an exact scheduled time for hours every day, assuming that users would never want to access them overseas during those times (actually, one of those three doesn't even announce the reason, it just returns "server failed to respond" errors until it's time to "open up" for business again). Many services work fine, but at least a quarter to a half of Japanese web services are awful even though they eventually work if you can strangle yourself into making it work. The floor for Japanese web services is way below the floor for American ones. Those sites can get really mindnumbingly bad both on the front end and back end. I'm not sure what the cause is, but it must be a variety of factors. If tech-savvy users can't even make it work, I feel really bad for the struggling elders forced to use those sites.
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Anyone who has attempted to play Final Fantasy XIV beyond the free trial has experienced this. Their subscription management web app is so incredibly bad it takes a significant amount of time and effort just to purchase a subscription. I wonder how much revenue they lose simply from people giving up.
I found this out when buying a Japan Rail Pass for a trip a few years ago, blew my mind.
https://www.japanrailpass-reservation.net/ only works 4:00–23:30 Japan time.
A pet peeve of mine — undated blogs :(
The US Social Security Administration website is available from 6am to 8pm, Monday to Friday (or at least it was that way a few years ago)
A lot of Japanese websites also have to be tremendously over provisioned because of how regimented the country is. A friend of mine worked infrastructure for a local newspaper, and every day at 6PM they'd send a push notification to all their subscribers and had to provision for that peak. When he asked if they could smooth out traffic, send the notification to some folks a minute before, or a minute after he was almost thrown out of the room. "Japan runs on time. Not a minute early, not a minute late. On time".
if you're talking about the train booking site going down -- struggling elders are still using the face to face or phone support. they probably have never made an online reservation.
The UK driving licence authority (DVLA) also has a period in which you can’t conduct a range of transactions overnight, but that’s because it interfaces with systems that still run batch jobs overnight and the cost of making it all 24/7 simply wasn’t worth it considering the demand.