Personally I've had issues with Windows Hello integration for a while. It worked for a while but then didn't anymore. Everything is right and best I could find was the team saying it's some weird issue with TPM. Once I put in my master password the Hello integration is fine. It's just storing the key in TPM that doesn't work. So every restart I need to put in the master password. Granted my desktop is a Ryzen 2 system but still.