I'm in a similar boat...and over the weeks where i have been sending the requested docs/files...Apple reps come back and state that one of docs i sent them was not valid...so i ask them to clarify their "definition" of the doc..and they just either reply with unhelpful comments, or delay a little and delay things further. When someone asks for a copy of a payslip and you send it...but then Apple says its not a payslip, i genuinely am sad about the overall state of the world...I dislike apple and all these big tech providers for their abusive control/power and at the same time vast layers and levels of incompetence. :-(