alt Hacker NewsLayoffs at Block
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We'll see how much the AI aspect is true by whether they're thinning out teams equally, or just axing whole initiatives. My impression of Block was that it was mostly a one-trick pony (okay, two if you include CashApp) with a bunch of side initiatives that never seemed to pan out, so I'm expecting it to be more of the latter, with this being more of an admission that they're now in "maintenance mode".
Either way, I think this is how it's gonna be. Regardless of whether AI significantly increases productivity (40%? come on), layoffs will be preemptory. Executives will see the lack of productivity boost as being due to lack of pressure, and imagine engineers are just using the AI to make their own lives easier rather than to work more efficiently. You can't really double output velocity because your users will see it as too much churn, so the only choice is to lay off half the workforce and double the workload for those who stay. "Necessity is the mother of invention." They'll overlook the fact that the work AI tools provide only encompasses 10% of your job even if they're 100% efficient.
This is one of the best (if not the best) layoff letters I've seen online (no affiliation, don't know anyone working there, purely outsider perspective).
* Severance packages upfront because realistically that's what everyone worries about first.
* Reasoning second. I appreciate the one clean cut vs prolonged bleeding.
* Owning the decision and respecting the people that got you there. Opting for an awkward allhands vs breakup-via-text-message.
* Giving people a chance to say goodbye.
Not gonna go into strategic analysis of this, or Jack's leadership style in general.
But realistically, you can't pen a better (or, well, less bad) layoff announcement.
Nice severance; but in this job market, holy shit.
Yeah, you get 5 months of severance and a bunch of devices and such; but, does this CEO really think these employees will find new work in that time? In this job market?
If the profits are still up and growing, why on earth would you evict 40% of the company, to send them into this job market? Why not … try new industries, play around, try to become the next Mitsubishi or Samsung or General Electric. If you’ve got the manpower and talent, why not play with it and see if anything makes money. In-house startups with stable capital, all that.
This seems … wrong.
Square/Block stock peaked at $273 in Feb 2021 and is currently at $54. Taking away the Covid bubble the stock has been completely flat since 2018, almost 8 years, while the S&P 500 returned nearly 200% in that same period. So I'm not buying the whole "the company is doing great! The layoff is just because of AI."
Anyone who has worked in the big tech industry knows that probably more than half of the workforce performs tasks that, in essence, are superfluous.
But these things happened: 1) Musk has shown that Twitter can operate with 5% (approximately?) of the workforce he inherited; 2) laying off a lot of people was seen as a sign that the company was in trouble, but not now because; 3) artificial intelligence makes point 2) not a semi-desperate move, but a forward-thinking adjustment to current and future technology development.
I've been out of work for almost a year now, after being laid off, and I think it's very unlikely that I'll ever return (not because of my choice but their choice) to work in the tech industry as a W2 employee. Oh well.
>we're not making this decision because we're in trouble. our business is strong. gross profit continues to grow, we continue to serve more and more customers, and profitability is improving. but something has changed. we're already seeing that the intelligence tools we’re creating and using, paired with smaller and flatter teams, are enabling a new way of working which fundamentally changes what it means to build and run a company. and that's accelerating rapidly.
This is one way of making an all-in bet on AI.
>we're not going to just disappear people from slack and email and pretend they were never here. communication channels will stay open through thursday evening (pacific) so everyone can say goodbye properly, and share whatever you wish. i'll also be hosting a live video session to thank everyone at 3:35pm pacific. i know doing it this way might feel awkward. i'd rather it feel awkward and human than efficient and cold.
Well that's interesting, wonder if we'll actually get a proper accounting of which departments take which cuts.
> i had two options: cut gradually over months or years as this shift plays out, or be honest about where we are and act on it now.
Why are companies seeing it purely in terms of "we can work with a smaller team so we must" and not "my existing team can do so much more"?
Pre pandemic Block had ~4000 employees
They grew to 11000
Now they’re going to shrink to 6000
The whiplash from ZIRP days to whatever AI cost restructuring happening today is massive
i'm gonna write this terrible news in all lowercase cause it's super aesthetic. maintain a bit of professionalism for the 4,000 people whose lives i'm throwing into turmoil? i don't think so, i have my shift key taped over so i don't accidentally show respect to anybody
>we're not making this decision because we're in trouble. our business is strong. gross profit continues to grow, we continue to serve more and more customers, and profitability is improving.
In my country, this action would be literally illegal.
Even in countries where it isn’t, it feels highly immoral. “I’m not in any kind of pressure to do this but I’m choosing to shed the people who created my wealth for greater personal gain”.
Jack Dorsey has a habit of explosively increasing headcount. Twitter was so overweight that 80% were eliminated when Musk took over. Block's headcount grew from 3,900 to 12,500 in three years during Covid. Block's stock price has also tumbled from ~$275 to ~$54 since 2022. I think that the severance package is incredibly generous, and the willingness to communicate with those affected is admirable. But I also think that Dorsey is spinning a story to cover up for ZIRP-era mismanagement. AI provides the justification, with the hope that dumping 2x the work on the survivors won't crush them because AI tools will help. The bet may pay off, I'm just skeptical of the justification.
I don’t think we’ll ever return to the glory days (2007-2023). Software engineering in the next few years will become as cool as accounting or HR (as in not cool at all). Just a generic white collar profession like it was maybe in the 80s.
Couldn't even be bothered to type like an adult when he fired them.
> i'd rather take a hard, clear action now and build from a position we believe in than manage a slow reduction of people toward the same outcome.
I hope this gets drilled into the heads of everyone who sells their labor. The company is profitable, and Jack could have kept 4000 people employed with no difference in outcome, instead, he chose this.
It's going to get really ugly, Jason Lemkin called this out as a possibility a few hours ago: https://youtu.be/mBE_9vGJBUM?si=WSyZXYgV48WfrNrv&t=2908
We're about to see a lot of public SAAS companies do the same and rebrand as "AI" first
I wrote this, currently at -2 points, a mere 24 hours ago, as a response to simonw unbounded and unwarranted optimism:
>>We're three years into the ChatGPT revolution now and so far the main observable impact on the craft that I care about is that I can build more ambitious things.
>I think you refuse to extrapolate the obvious consequences and have forgotten (if you ever knew) how it's like to be in trenches. You put on the horse blinders of 'easy to build' on the left and 'so much fun' on the right and happily trot on, while the wolves of white collar job automation are closing in for the middle class.
>You believe that we'll all become cyborg centaurs, while the managers believe we'll all become redundant. You think people will care about the sideslop everyone will build, not seeing that 'everyone will build' means 'no one will care'. Worse, means no one will buy (knowledge| skill|creation).
>Indeed we have not tipped over into the abyss, but we're teetering and the wind is picking up. It's not the end times, it's not AGI, it doesn't have to be AGI to wreck great damage on the economy, our craft and, ultimately, our way of life and our minds.
>And the wind is picking up, faster and faster.
Sucks for the people to lose their jobs, but probably the most honest message you’ll ever see.
What I don’t understand is why. There’s a natural churn at each company. Of course it’s not 40%, but probably 4-5% per year, but I doubt the company freezes hiring and they are not pressured to do this.
Why make others misfortune a platform for ego expression? Why not doing things elegant, quiet, keep it in-house? Because misery of others drives stock prices up! It's a sacrifice he's willing to make.
Imagine receiving this message and the author couldn't even be bothered to capitalise letters properly. How insulting. It's like being fired by a five year old child.
Took a quick look at their financials...
I reckon this move is related to bitcoin doing poorly. A LOT of their revenue is bitcoin related and I reckon they realized they're going to have an absolute stinker of a Q1 '26 result...
What are the odds this is actually due to overhiring during the pandemic? From what I know, that was the principle reason for the Amazon layoffs. Would love to be corrected if I'm misremembering.
I don't understand anyone who says layoffs are due to improvements in AI tooling.
"Thanks to LLMs, each worker can do twice the work they could before. Naturally we are firing half the company because ... business is good and ... too much productivity is bad?"
My recent experience with Cash App made it apparent that something is really going awry at Block: My decade-old account was suspended, despite no suspicious activity and being in my full legal name and address and connected to the same checking account I've always used. I appealed, but of course they upheld their opaque decision, which is now permanent. I'm not surprised they're struggling if this is how they treat users who have plenty of alternative options.
I think the AI angle is a fig leaf for perpetual mismanagement. Managers at Block privately complained there were a lot of people doing almost no work. Recently, teams have lost people one at a time, sometimes laid off the day after each other.
If they can organize employees to make more money, they will. But they can't and admitted it.
Wishing the best for all those affected and excited to see many of you start new companies and continue to innovate.
Everybody is on the edge, with the fear of a big layoff wave happening.
We see more and more people claiming they are so much more productive thanks to coding agents, big tech CEOs driving the use of AI like crazy, pundits anticipating rise of unemployment. Personally, I feel that productivity gains are overrated, but still, I'm pretty worried to lose my job in the near future. I'm saving aggressively.
This is akin to the is-ought fallacy. Just because a company had layoffs and cited AI, doesn't mean other companies should follow suit or that it will happen. As others have noted in the comments, BTC dropped heavily which Block was invested in, and a lot of their bets went south. Block managers complained at times about certain people not working privately. They also acquired a few companies at peak valuations post COVID.
The wording is all nice, and at surface level it reads well. It still makes me feel super icky. Kill 4k jobs because people are more productive with AI. Fuck the people, push the profits. Make investors happy.
No, fuck the investors. Fuck the entities causing these decisions to be more common. Extra-fuck the ever-more-obvious push for profit over literally anything else, including ethics, morals, and humanity. If you're an investor causing this shit to happen, fuck you.
Somehow this makes me feel that this org is already dead, and that this is just gonna accelerate it.
> first off, if you're one of the people affected, you'll receive your salary for 20 weeks + 1 week per year of tenure, equity vested through the end of may, 6 months of health care, your corporate devices, and $5,000 to put toward whatever you need to help you in this transition (if you’re outside the U.S. you’ll receive similar support but exact details are going to vary based on local requirements). i want you to know that before anything else. everyone will be notified today, whether you're being asked to leave, entering consultation, or asked to stay.
Sounds like the perfect setup to start your own company!
Block really did not come down from it's COVID/ZIRP era high # of employees as much as many other companies, and it's COVID era headcount growth was extremely rapid by any standard.
In some ways this isn't daring, future looking leadership... it's much more lazy leadership that took a while to adjust to market demands.
Does anyone know what teams are affected?
I wonder if this is the beginning of a new wave of layoffs across the industry like we had in 2022.
How messed up is the world that when a leader basically comes clean and says this is being done for efficiency reasons (and by extension the market's reward for bottom line impact) it starts to come across as "honest and brave"?
We’re reaching “Don’t Look Up” levels of denial about the impact of AI on this site.
This feels similar to March 2020 when COVID was in Seattle. “It’s in the US but maybe it’s just a one-off.” We’ll see, I guess.
Their revenue is literally down over FY25. But it takes less than an hour for VC influencers to come out and and say we all need to work nights and weekends before getting displaced. https://x.com/balajis/status/2027146933136150867?s=46
A few thoughts about Block as I've worked there before:
- the company thrives on long term projects that seem to fizzle out as engineers get frustrated and leave
- there are way too many MBAs and finance people now compared to the early years where building was prioritized.
- jack is only doing part time at Block, early days he was around to chat and work with varying levels of hands on
- they've overhired and over-committed to losing projects, worst of all they've de-prioritized projects that were pretty innovative because traction wasn't there quick enough for them to justify them, e.g. terminal, POS specifically for restaurants, localization for EU
- they operate on docs and in the time of AI, the workforce is inundated with slop
- also, I hate that jack can't be bothered to capitalize anything like it's cool. come on man, you're firing 4000 people, not tweeting memes
>repeated rounds of cuts are destructive to morale, to focus, and to the trust [...] i'd rather take a hard, clear action now [...] than manage a slow reduction of people toward the same outcome
I think this is pretty agreeable, spanning layoffs into a monthly/quarterly "Hunger Games" is very damaging to employee morale.
Block was incredibly bloated. This guy is correct: https://x.com/BamaBonds/status/2027142091596288314?s=20
Looking at Block's Twitter bio, I see half their companies seem worthwhile, the other half is crypto stuff, and they should either sell it off, or sunset it.
I still don't get it.
If AI really improves efficiency and allows the company's employees to produce more, better products faster and thus increase the competitiveness of a company... then why does said company fire (half of!) its staff instead of, well, producing more, better products faster, thus increasing its competitiveness?
Am I naive or is AI a lie when marked as a cause?
Why is it that us employees are gaslighted with the FOMO of "if you don't adopt AI to produce more, then you'll be replaced by employees who do", and why do these executives don't feel "if you fire half of your employees for whatever reason, you'll be outcompeted by companies who... simply didn't?"
How do they work out that intelligence tools can fill the gap made by 4,000 out of 10,000 and how long did it take to do that calculation? Or are we entering a phase of layoffs under the guise of ?
The year is 2030, tech companies provide the exact same value proposition to the consumer that they did in 2024, except it is buggier, full of sparkle buttons you can’t get rid of, and isn’t a source of high-paying employment. The front page of HN still has 5 posts from Blog Guys titled “Programming is Fun Again”.
The future rocks
1. Is this a one off event due to Block's unique business environment?
2. Will other tech firms consider such large layoffs in the near future?
you can tell he is a cracked out based tech ceo because he doesn't use capital letters
"we're reducing our organization by nearly half, from over 10,000 people to just under 6,000. that means over 4,000 of you are being asked to leave or entering into consultation."
holy moly
Jack couldn't be bothered to use capital letters in his last layoff email either.
Nearly half of their employees. And yet economists tell us, AI isn't going to affect jobs.
> today we're making one of the hardest decisions in the history of our company:
> i had two options: cut gradually over months or years as this shift plays out, or be honest about where we are and act on it now. i chose the latter.
> i’m sorry to put you through this.
POV: Dude who has effortlessly fired people before deflects blame for over-hiring in the first place.
I swear people should start blacklisting CEOs and refuse to work under them if they're part of the blacklist.
This is just a piss poor excuse for bad management and short-sighted vision and no accountability.