> Companies have reduced staff prematurely on the promise of productivity improvements that have not occurred and lost customers to terrible customer service and declining product quality.

Companies have reduced staff because of the impact of tariffs, because of low consumer confidence and spending, or as a ploy to pump share prices. Then they claim it’s AI, because it sounds a lot better to say that you’re reducing headcount because of AI than it does to admit that you’re cutting costs because of falling revenue.