That assumption would be wrong, and is why you get that kind of service from them. They may have targets of units sold but the real target is customer satisfaction and part of that is getting the customer into the right product so they're happy with it

I've had a similar experience with Apple Store employees many, many times: I walk in and vaguely describe what I want, and they steer me to the cheapest item they sell that could possibly meet my stated requirements.

I've also returned Apple products multiple times, once (recently) without the packaging, and once several days past the return window. They refunded me every time, no questions asked.

This makes me wonder if it's part of their training?

Apple Store reps don't make commission.

My experience is that they are more focused on finding the right product for your needs. I've been there more than once where they happily downsell a customer.

I’ve found that experience fairly common at our Apple Store. They’ve talked me down.

no commission