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onion2kyesterday at 9:08 AM2 repliesview on HN

Lush, the bathbombs company, has an internal tech team that builds the apps, website, and point of sale systems. I worked there for a little while on some web-based tooling for payments which involved working with the Japanese team who did the tech for the Japanese site. They were really good. Everything was incredibly clear and easy to understand because they had to put a lot of effort into written comms due to both the language barrier and the time difference. I built a great appreciation for what concise, high quality communication looks like.

It's worth getting a role where you're forced into improving. I'm definitely a better communicator than I was before that job because of it.


Replies

reshekuyesterday at 2:20 PM

I have a similar experience. Whenever I send message to my Japanese colleagues their response is always detailed and precise. They might take time in replying as of course they use AI and auto translating tools but the reply will be accurate. In fact, I find the worse level of English understanding the better the answer they provide, and it’s not only the work they put into it, there is a feeling of respect and importance towards other people work which I really appreciate.

sunray2yesterday at 10:33 AM

Sounds really nice! Do you have an example of the concise, high quality communciation the Japanese team used? It'd be interesing to see what they focused on to make it so clear.

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