They didn't. I haven't bought a Metallica album since the black album. That was a decade earlier, because everything since sucked, but as I got older I thought about maybe expanding my tastes. I avoided Metallica specifically for their disrespect of their fans.

Most of their fans didn't know and probably still don't. In my admittedly limited exposure (N=3 or 4), folks I know that were informed on Metallica's behavior in the Napster age that have since purchased anything from Metallica is zero.

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