Email as a technology is insanely crufty.
It feels somewhat hacked together (because, largely, it is); and there are significantly more bots than people using it (which is somewhat self-fulfilling).
But when I read the leaked/disclosed emails from founders during tech's boom in the late 00-s and early 10-s, I'm left feeling like: this is kinda nice.
You don't need to write long prose, email chains are reasonably self-contained, can include practically anyone and since nobody seems to have a total dominance on mail clients; they pretty much stick to the lowest common denominator. (though, HTML seems to be very much accepted behaviour for email clients, even though it was NOT when I grew up).
So, in the end, it's the safest medium to reach the most people, and incidentally it's also the most "comfy" in that I can optimise my own experience of email if I want to. Nobody cares if you use outlook/gmail/thunderbird/mutt or whatever. It's just email.
This is a pretty strong contrast to the modern web which pretty much requires Chrome or modern messengers which require/enforce their own first-party clients. Even if they happen to support federation (like Teams) which isn't a given.
> Nobody cares if you use outlook/gmail/thunderbird/mutt or whatever. It's just email.
Sadly my company decided the Gmail web interface was the only approved way to access email and blocked my email client (and all others). I probably check email once a month now to see if my invoice has been accepted, and ignore the hundreds of unread emails.
I fear in the age of LLMs this is what the web as a whole will turn into. Largely business related spam and meaningless cruft that we sometimes dig through enough to find gold