Building tools and services to reduce hassle and friction for others is great. However, what often happens is that you end up creating and building a moat around that hassle. Think about how companies like TurboTax lobby the government to not build electronic tax filing stuff.
Cory Doctorow explains the dynamics well in Enshittification. First they turn against their users, then their business partners, then their employees. The layoffs you are seeing are just stage 3 enshittification. If you work at a company like this, my advice is to quit ASAP. At least then you leave on your own terms.
i'm fairly certain Cory Doctorow does not understand the economics of Enshittification.
companies subsidise their products so that exploration of these products is more feasible due to lower initial costs for the end consumers. the initial consumers don't pay the full price but they are borne by the later consumers once the exploration is done and they have knowledge about that market and business.
Cory Doctorow also probably confuses democratisation and enshittifaction - its usually the case that products get cheaper by also marginally reducing the quality. we get cheap goods from China but that's not enshittification - that's just efficiency. as a consumer I'm happy I have the option of paying low prices for products.
i wouldn't take this person too seriously because it looks like they don't understand the larger picture
TurboTax is a prototypical example of rent-seeking.
Indeed! He specifically cites Yanis Varoufakiss, dubbing this technofeudalism. If I may quote Doctorow a bit:
>Varoufakis defines capitalism as a system designed to preference profit over rent.
[snip]
>The feudal era wasn't defined by the absence of profits--rather, what made feudalism "feudal" was the triumph of rent over profits. When the interest of rentiers conflicted with the aspirations of capitalists, the rentiers won. Likewise, the defining characteristic of the capitalist era was not the abolition of rents, but rather the triumph of profits. When capitalism's philosopher-theorists lionized "free markets," they didn't mean "markets that were free from regulation," they meant "markets that were free from rents."
[snip]
>This is Varoufakiss technofeudalism exemplified. It's an economic system in which the majority of value is being captured by people who own stuff, at the expense of people who do stuff.... The fight between technofeudalism and technocapitalism is a fight over whether the landlord or the café owner takes the value that's created by the barista.