Do you know that to be true or are you speculating?

As we argue on the orange site, companies are paying Sierra AI to integrate voice and text agents into their systems to look up account information and process refunds. Fallbacks to human agents are built in to these systems.

We all hate phone trees because they never have the capability to handle exceptions to the most basic functions. We shout "speak to an agent!" into the phone because their website and phone trees only handle the happy path.